House rules

House rules

Registration time: 15:00 – 23:00. (an earlier or later check-in must be announced at least three days before the guest's arrival).

Check-out time: 07:00 – 11:00. (an earlier check-out must be announced at the reception at least one day before).

Reservations and check-in at the reception can be made by persons over 18 years of age.

Payment currency: Euro

Taxes included in the prices.

The hotel accepts the following credit cards:

  • Diners Club
  • MasterCard
  • VISA
  • Maestro
  • Maestro Plus
  • JCB

Time zone: UTC+1 (CET Central European time).

The hotel can organize transportation from the Zadar or Split airports to the hotel and vice versa. For any other information about tranportation, ask the reception desk. Extra pay.

Pets: on request; additional payment.

Smoking is prohibited in all interior rooms of the hotel. A fee of EUR 300.00 for cleaning the room from smoke will be charged in case of smoking in the hotel.

Luggage: Luggage space is available by asking at the reception desk at no extra charge.

Rules for the refund of the advance payment in case of cancellation of the reservation:

  • 100% refund of advance payment for cancellation 20 days or more before the guest's arrival
  • 50% refund of advance payment for cancellation within 10 - 20 days before the arrival of the guest
  • 0% refund of advance payment for cancellation within 9 days before the start of the reservation

Cancellation rules for reservations without advance payment:

The guest can cancel free of charge up to 7 days before arrival. The guest will pay the amount of the first night in case of cancellation within 7 days before arrival. If the guest does not show up, the total amount will be charged.

Other hotel rules and features

  • All rooms are equipped with heating and cooling, TV, radio, digital-SAT, WI-FI, hair dryer
  • There is no elevator in the hotel
  • Access for disabled people is possible to one part of the hotel where the rooms are, but stairs lead to the restaurant, swimming pool and other hotel facilities
  • Reception opening hours: 07:00 - 23:00
  • Breakfast is served from 07:00 to 10:00
  • Dinner is served from 18:00 to 20:00
  • Alcoholic beverages can only be consumed by persons over 18 years of age
  • Night hours and silence in the hotel from 23:00 to 07:00
  • The hotel accepts credit cards as a means of payment
  • The hotel and its parking lot are under video surveillance and an alarm

Do not disturb sign

All our rooms are equipped with: "Do not disturb" sign. The "Do not disturb" sign is placed on the doorknob and is visible on the outside of the door, and employees are warned not to knock or enter the room for any reason. When the Do Not Disturb sign is in place, your room will not be serviced and cleaned, but a hotel staff member will put a card under the door to let you know how to request maintenance when you are ready.

Room maintenance and cleaning

Room maintenance and cleaning is possible from 08:00 to 15:00. If the guest wants a specific time to clean the room, he must arrange it at the reception.

In case the "Do not disturb" sign was on the door of the room after 15:00, the guest must report to the reception and will be provided with a room cleaning service.

Hotel Murter guarantees optimal hygienic room conditions, with its specialized cleaning staff that performs thorough cleaning and disinfection before the arrival of guests and after their departure. In addition, cleaning will be done and beds will be made daily. Stays of more than 4 nights include a weekly change of bed linen and towels. Regarding the towels, in the interest of preserving the environment, you are asked not to throw them on the floor, unless absolutely necessary.

Kindness to others

With regard to other guests, we ask that you respect those who wish to sleep. For this reason, do not raise your voice after 23:00 and leave the terrace/garden at 23:00. Parties are strictly prohibited, unless specifically approved.

Data protection

Confidentiality and secrecy of all personal information provided by guests will be maintained. Data is entered into the system for reservations and contact information. In accordance with European data protection legislation, guests can correct or cancel their data at any time. If you have any questions or need additional information on this matter, please contact us.


Hotel Murter is not responsible for damage caused by guests, loss, theft or accidents inside or outside the room. If guests leave the key in the lock and a technician needs to be called, the respective costs will be allocated to the guests.

Our access rights

In addition to daily cleaning services, our staff or maintenance team may need to access your room if there is an unforeseen problem, investigate a complaint you have made or carry out certain routine property checks. If this happens, we will do our best to notify you in advance of the date and time we need access.

Our right to evict

We may terminate the contract with you and ask you to leave the accommodation immediately if:

  • We believe that you or your company have committed a breach of these terms;
  • We believe that your or your company's behavior threatens the safety of our visitors or our staff;
  • Complaints of anti-social or unacceptable behavior have been made against you or your company;
  • Exceed the maximum occupancy limit of your accommodation.

Events beyond our control

We will not be liable for any failure to perform our obligations under these terms and conditions caused by an event beyond our control.

Event Beyond Our Control means any act or event beyond our reasonable control, including, without limitation, fire, explosion, storm, flood, earthquake, decay, epidemic or other natural disaster, strikes or industrial action by third parties, terrorist attack or threat of terrorist attack, war or threat of war, civil unrest, disorder, invasion or failure of public or private telecommunications networks.


Guests may not use the rooms for commercial or immoral purposes.

Hotel Murter reserves the right to change at any time the content on its website for online reservations and is the sole owner of its content.

In the event that guests have requested a specific room, every effort will be made to accommodate their wishes, but we reserve the right to change the room initially.

If you have a problem or complaint

We take great care to ensure our property is of the highest standard. However, if you have a problem with your room, please contact us immediately and give us the opportunity to resolve it. Please contact our team by phone or email. We will work with you to ensure that all complaints are investigated and resolved as quickly and efficiently as possible.

Enjoy your stay.